Privacy Policy

Vane ("Vane," "we," "us," or "our") provides a field-service-management platform for small businesses ("Service"). This Privacy Policy explains what information we collect, how we use it, and the choices you have — including for text-message (SMS) communications sent through the Service.

Information We Collect

We collect information in the following ways:

• Account & business information — name, business name, email address, phone number, and billing details you provide when you sign up or request a demo.
• Customer data you enter — if you use the Service, the customer names, addresses, phone numbers, and job/appointment details your business enters to run its own operations.
• Mobile/phone number data for SMS — phone numbers used to send or receive text messages through the Service (your own, your staff's, or your customers', where you've enabled text messaging).
• Usage data — how you interact with our website and product, collected automatically (e.g. pages visited, browser type, IP address).

How We Use Information

We use the information above to:

• Provide, operate, and improve the Service;
• Process payments and manage subscriptions;
• Send transactional and service communications (by email or SMS) such as appointment confirmations, quote and invoice notices, and account updates;
• Respond to support requests and demo inquiries;
• Maintain the security and integrity of the Service.

Text Messaging (SMS)

Where a business enables text messaging through the Service, phone numbers are used solely to send the service/transactional messages that business has configured (for example: appointment reminders, quote-ready notices, and invoice-ready notices).

• We do not sell, rent, or share mobile phone numbers or SMS opt-in data with third parties for marketing or promotional purposes. Phone numbers are shared only with the messaging infrastructure providers (such as Twilio) required to deliver the messages themselves.
• Message frequency varies depending on your activity and the business's configuration.
• Message and data rates may apply.
• Reply STOP to any message to opt out of text messages at any time; reply HELP for help.
• No mobile information will be shared with third parties or affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How We Share Information

We do not sell personal information. We share information only with the service providers necessary to operate the Service — for example, our payment processor (Stripe), our SMS/messaging provider (Twilio), and our infrastructure host (Linode) — each bound to use that information only to provide their service to us, and as required by law.

Data Retention & Security

We retain information for as long as needed to provide the Service and as required for legitimate business or legal purposes. We use reasonable administrative, technical, and physical safeguards to protect information, including encryption of sensitive credentials at rest.

Your Choices

You may opt out of text messages at any time by replying STOP, opt back in by replying START, and request access to or deletion of your information by contacting us below.

Children's Privacy

The Service is intended for business use and is not directed to children under 16.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Last updated" date above.

Contact Us

Questions about this Privacy Policy? Contact us at hello@vane.work.